These Terms of Service (“Terms”) govern your access to and use of FyndnSeek on iOS, Android, and web, related websites (including share links at share.fyndnseek.com), and any other services we operate that link to these Terms (together, the “Service”).
The Service is operated by Fynders Seekers Limited, a New Zealand company (“we”, “us”, “our”).
By creating an account, signing in, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Our Privacy Policy (https://fyndnseek.com/legal#privacy) explains how we collect and use personal information. It is incorporated into these Terms by reference.
1. Who we are and how to contact us
- Trading / app name: FyndnSeek
- Legal entity: Fynders Seekers Limited (New Zealand), NZBN 9429053619150
- General contact: hello@fyndnseek.com
- Privacy / account requests: privacy@fyndnseek.com
Where we operate: FyndnSeek is developed by a New Zealand company and is available worldwide. Much of our directory content today focuses on New Zealand regions (for example Auckland and Waiheke Island). These Terms apply wherever you use the Service, unless local law requires otherwise.
2. Eligibility
You must be at least 13 years old to create an account or use signed-in features that require an account.
If you are under 18, you may use the Service only with permission from a parent or legal guardian who agrees to these Terms on your behalf.
You may not use the Service if:
- You are prohibited from doing so under applicable law
- We have previously suspended or terminated your account for breach of these Terms
- You intend to use the Service for unlawful, harmful, or abusive purposes
3. Accounts and security
3.1 Creating an account
To access certain features (for example favourites, posting, reviews, messaging, and business tools), you must create an account through our authentication provider. You may sign up with email and password and/or platform sign-in where offered (for example Apple on iOS or Google on Android).
You agree to provide accurate, current information and to keep your profile up to date where relevant.
3.2 Your responsibility
You are responsible for:
- Activity that occurs under your account
- Keeping your sign-in credentials secure
- Signing out on shared devices
Notify us promptly at privacy@fyndnseek.com if you believe your account has been compromised.
3.3 One person, one account
Do not create multiple accounts to evade enforcement, manipulate reviews or rankings, or mislead other users. We may merge or close duplicate accounts at our discretion.
4. The Service
FyndnSeek is a community-focused local discovery platform. Depending on your region and whether you are signed in, the Service may include:
- Business and experience directories: browse, search, favourite, and share listings
- Community noticeboard: posts such as events, general notices, and items for sale
- Reviews and ratings: on businesses and experiences
- Messaging: chat between members (for example buyer/seller conversations)
- Maps and location features: when you grant location permission
- AI-assisted search (“Fynn”): conversational search over listings
- Voice search: spoken search queries
- Personalisation: interest-based carousels and recommendations when signed in
- Share links: preview pages for listings at share.fyndnseek.com
- Owner and admin tools: for verified business owners and authorised staff roles
Guest access: You may browse much of the Service without an account. Some actions require sign-in.
Availability: We may change, suspend, or discontinue any part of the Service at any time. We do not guarantee uninterrupted or error-free operation.
Beta / evolving features: Some features (including AI search) may be labelled as testing or limited. They may change, produce incomplete results, or be withdrawn without notice.
5. Business listings and owner verification
5.1 Listing a business
If you apply to list or manage a business on FyndnSeek, you must:
- Have authority to represent that business
- Provide accurate listing information (name, address, hours, contact details, descriptions, photos, and related fields)
- Keep listings reasonably up to date
5.2 Verification
Business owner access may require verification before you can publish or fully manage listings. We may approve, reject, or revoke verification at our discretion. Verification indicates we have reviewed an application. It is not an endorsement of the business, its products, services, or conduct.
5.3 Premium and analytics access
Certain analytics or enhanced owner features may be limited to approved roles (for example Premium Business, Admin, or Founder). These roles are assigned by us; they are not consumer purchases inside the app today.
6. Your content
6.1 What counts as “Your Content”
“Your Content” means text, images, ratings, reviews, listings, noticeboard posts, chat messages, profile information, and other material you submit or make available through the Service.
You retain ownership of Your Content. You are solely responsible for Your Content and for ensuring you have all rights needed to post it.
6.2 Licence you grant us
By submitting Your Content, you grant Fynders Seekers Limited a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt, publish, display, and distribute Your Content only as needed to operate, promote, and improve the Service (for example showing your review on a business page or your noticeboard post in a regional feed).
This licence ends when Your Content is deleted from our systems, except where:
- Other users have lawfully shared or saved copies outside our control
- We must retain limited copies for legal, security, or backup purposes
- Anonymised or aggregated data derived from Your Content remains in use
6.3 Public content
Content you publish in public areas of the Service (for example listings, noticeboard posts, and public reviews) may be visible to other users and on share links. Think carefully before posting personal or sensitive information.
7. Community standards and prohibited conduct
FyndnSeek has no tolerance for objectionable content or abusive users.
You agree not to:
- Violate any applicable law or regulation
- Post false, misleading, or fraudulent content (including fake reviews or impersonation)
- Infringe intellectual property, privacy, or other rights of others
- Harass, threaten, bully, abuse, or discriminate against others
- Post content that is unlawful, obscene, sexually exploitative, violent, hateful, or otherwise objectionable
- Upload malware or attempt to disrupt or probe the Service
- Scrape, crawl, or harvest data from the Service except as we expressly allow
- Use automated means to create accounts, send messages, or manipulate rankings
- Spam, advertise unrelated products, or use the Service primarily for unsolicited commercial outreach without our permission
- Circumvent security, access controls, or moderation
- Use the Service to arrange or promote illegal transactions
We use automated and human moderation, including text blocklists and image moderation (for example via WebPurify), to enforce these standards. We may remove content, hide listings, restrict features, and suspend or permanently ban accounts that break these standards, without prior notice.
FyndnSeek includes in-app tools to block other users and to report users and user-generated content (including listings, reviews, noticeboard posts, and messages). See section 8.3 for how they work.
8. Reviews, noticeboard, and messaging
8.1 Reviews
Reviews must reflect genuine experiences or opinions. Do not post reviews for compensation without disclosure, on behalf of others without permission, or to manipulate ratings.
Business owners may post public replies to reviews where the feature is available. Replies must comply with these Terms.
8.2 Noticeboard and items for sale
Noticeboard posts (including items for sale and events) are user-generated. We do not act as a seller, buyer, broker, escrow agent, or payment processor. Any transaction, meeting, or arrangement is solely between users.
You are responsible for complying with applicable consumer, trading, and safety laws (including accurate descriptions, pricing, and age restrictions for certain goods).
8.3 Messaging
Chat is provided for convenience. We do not monitor all messages in real time. Do not share financial details, passwords, or other sensitive information in chat.
Use Report on a conversation, listing, review, or member profile to flag abuse. Use Block so you no longer see that member’s content or messages. We review safety reports within 24 hours. You can also email hello@fyndnseek.com.
9. Search, AI, and voice features
9.1 How we store searches
FyndnSeek stores all standard and AI searches in order to provide the best possible service to our users. See our Privacy Policy (https://fyndnseek.com/legal#privacy) for more detail on how this data is used and retained.
9.2 AI search
AI-assisted search uses automated processing to interpret queries and suggest listings. AI searches are sent to the Google Gemini API for processing. Google may store this data in line with its own terms and policies.
9.3 Voice search
Voice searches are sent to ElevenLabs for processing. ElevenLabs may store this data in line with its own terms and policies.
9.4 Your acknowledgement
You acknowledge that:
- AI results may be inaccurate, incomplete, or outdated
- AI search is a discovery aid, not professional advice (for example legal, medical, financial, or safety advice)
- You should verify important information directly with businesses or official sources
- Searches you make, including AI and voice searches, are processed as described above
Do not include sensitive personal information in searches, and do not submit queries or content designed to bypass moderation or extract confidential information.
10. Third-party services and links
The Service integrates with or links to third parties, including:
- Authentication (Clerk)
- Maps (Mapbox, Google Maps)
- AI search processing (Google Gemini API)
- Voice search processing (ElevenLabs)
- Content moderation (WebPurify)
- Marketing email delivery (Mailchimp)
- Business websites, phone numbers, and social links listed by users
- Weather, address lookup, analytics, email, and other providers described in our Privacy Policy
We do not control third-party services. Your use of them is subject to their terms and policies. We are not responsible for third-party content, availability, or conduct.
Opening directions or external links may leave the FyndnSeek app or website.
11. Intellectual property
11.1 Our rights
FyndnSeek’s name, logos, app design, mascots, and other branding are owned by us or our licensors. Except for the limited rights in these Terms, we grant you no licence to our intellectual property.
11.2 Feedback
If you send suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free licence to use it without obligation to you.
11.3 Copyright complaints
If you believe content on the Service infringes your copyright, contact hello@fyndnseek.com with:
- Identification of the work claimed to be infringed
- The URL or description of the material on FyndnSeek
- Your contact details and a good-faith statement of authority to act
We may remove or disable access to disputed material and terminate repeat infringers where appropriate.
12. Push notifications and in-app communications
With your permission, we may send push notifications (for example messages, owner alerts, or service announcements). You can disable notifications in device settings and, where available, in-app settings.
We and authorised administrators may send in-app alerts or broadcasts to users. Marketing emails, where sent, are delivered via Mailchimp, are sent only if you have opted in, and include unsubscribe options as required by law.
13. Fees
FyndnSeek is currently free to download and use for standard member features. We do not process in-app purchases or subscriptions in the app today.
We may introduce paid features in the future. If we do, we will present applicable terms and pricing before you are charged.
14. Suspension and termination
We may suspend or terminate your access to the Service, or remove content, if we reasonably believe you have:
- Breached these Terms
- Created risk or legal exposure for us or other users
- Used the Service unlawfully or abusively
Where practical, we may warn you first, but we are not obliged to do so for serious or repeated violations.
You may stop using the Service at any time. Sections that by nature should survive (including disclaimers, limitation of liability, indemnity, and governing law) survive termination.
15. Account deletion
You may delete your account in the app at Account → Delete Account. Deletion is scheduled with a 30-day grace period. You can sign in again during that window to cancel. After the grace period we permanently delete your account in line with our Privacy Policy.
You may also email privacy@fyndnseek.com from your account email address. We will verify your identity and process the request.
Deletion may not remove content that other users have copied, information we must retain for legal, security, or backup reasons, or data already held by third-party processors under their own terms and policies.
16. Disclaimers
To the fullest extent permitted by law:
The Service is provided “as is” and “as available”.
We do not warrant that:
- Listings, reviews, noticeboard posts, hours, prices, or other user or third-party information is accurate, complete, or current
- Businesses, experiences, events, or items for sale are safe, legal, or suitable for you
- The Service will be uninterrupted, secure, or error-free
- AI search results are reliable
We are not a party to dealings between users or between users and listed businesses. Any reliance on directory information, reviews, or messages is at your own risk.
Nothing in these Terms excludes or limits rights or remedies that cannot be excluded under applicable law, including non-excludable consumer guarantees under the New Zealand Consumer Guarantees Act 1993 where you qualify as a “consumer” under that Act.
17. Limitation of liability
To the fullest extent permitted by law:
- Fynders Seekers Limited, its directors, employees, and contractors are not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or business opportunity, arising from your use of the Service
- Our total liability to you for all claims relating to the Service in any 12-month period is limited to the greater of NZD $100 or the amount you paid us for the Service in that period (which may be zero today)
These limits apply whether claims are based on contract, tort (including negligence), statute, or otherwise, even if we have been advised of the possibility of such damages.
Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the minimum permitted by law.
18. Indemnity
You agree to indemnify and hold harmless Fynders Seekers Limited and its directors, employees, and contractors from claims, losses, liabilities, and expenses (including reasonable legal fees) arising from:
- Your Content
- Your use of the Service
- Your breach of these Terms
- Your violation of any law or third-party rights
19. Governing law
These Terms are governed by the laws of New Zealand, without regard to conflict-of-law rules.
If you access the Service from another country, you are responsible for compliance with local laws. Where local mandatory consumer protection laws give you rights that cannot be waived by contract, those rights remain available to you.
20. Disputes
Contact us first: Email hello@fyndnseek.com and describe the issue. We will try to resolve it informally.
Courts: Subject to any non-excludable rights, the courts of New Zealand have exclusive jurisdiction over disputes arising from these Terms or the Service.
Time limit: To the extent permitted by law, any claim against us must be brought within one year after the event giving rise to the claim.
21. General
- Entire agreement: These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service.
- Changes: We may update these Terms. The “Last updated” date will change. Material changes may be notified in the app or by email. Continued use after changes take effect means you accept the updated Terms.
- Assignment: You may not assign your rights under these Terms. We may assign ours in connection with a merger, sale, or reorganisation.
- Severability: If any provision is unenforceable, the rest remains in effect.
- No waiver: Failure to enforce a provision is not a waiver of our right to enforce it later.
- Language: These Terms are written in English. If translated, the English version controls to the extent permitted by law.
22. Apple and Google app store terms
If you downloaded FyndnSeek from the Apple App Store or Google Play Store:
- These Terms are between you and Fynders Seekers Limited, not Apple or Google
- Apple and Google are not responsible for the Service or its content
- Apple and Google have no obligation to provide maintenance or support for the app
- In the event of failure of the app to conform to any applicable warranty, you may notify Apple or Google for a refund of the purchase price (if any) for the app; to the maximum extent permitted by law, Apple and Google have no other warranty obligation
- Apple and Google are third-party beneficiaries of this section and may enforce it against you
Store-specific terms may also apply to your use of the app marketplace.
23. Contact
- Questions about these Terms: hello@fyndnseek.com
- Privacy and account deletion: privacy@fyndnseek.com
Fynders Seekers Limited (New Zealand), NZBN 9429053619150
The same Terms are shown in-app under Help & Support → Terms of Service. Related: https://fyndnseek.com/legal#privacy
Questions? hello@fyndnseek.com · Privacy and account requests: privacy@fyndnseek.com
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